✫ FAQ ✫
Collapsible content
what is the difference between one✫of✫one, made✫to✫order, and limited✫release?
✧ one✫of✫one
a unique, exclusive, one of a kind clouwdez piece. only one exists in the world. literally.
✧ made✫to✫order
staple clouwdez designs that are custom made to your measurements <3
✧ limited✫release
exclusive, already made pieces in limited quantities.
how do i care for my clouwdez?
dry cleaning is recommended for all clouwdez pieces. if not possible, hand-washing is another option.
⋆˙⟡♡ hand-washing instructions * ੈ✩‧₊˚
- to ensure the longevity of your clouwdez, gently remove all cords, ribbons, and/or lace from the garment prior to washing - gently soak your garment in a basin filled with water + mild detergent.
☆ do NOT use bleach on any clouwdez piece ☆
- over the course of 30 minutes, massage, swirl, and squeeze the garment.
- squeeze out as much of the excess water as possible, then tumble dry in the dryer.
- wear + love your piece 4ever </3
[ tip: take a picture of the garment or refer to original product listing for a reference when re-constructing garment ]
what is your return policy?
✧ all purchases are final sale.
when will my order ship out?
✧ once an order is placed, you will automatically receive an email with tracking information that will update you on the status of your package <3 for made✫to✫order pieces, please allow for 1-2 weeks of processing time before shipment. for limited✫release and one✫of✫one pieces, please allow for 3-5 days of processing time before shipment.
does clouwdez ship internationally?
✧ yes, everyone around the world can enjoy clouwdez :}
how much do I have to spend to qualify for free shipping?
✧ all U.S. orders $200 and above receive free shipping <3
how often does clouwdez restock?
✧ restocks are always announced on instagram :: @ clouwdez
will clouwdez still be on Depop?
✧ all clouwdez originals are now exclusively available on our website - although, please continue to stay tuned on our Depop for any future cyber sample salez!